Terms of Service

01The Service

1.1. MTRX is a ticketing analytics platform. It connects to third-party ticketing providers on your behalf, aggregates your event and ticket sales data, and provides dashboards, reporting, and alerting on that data.

1.2. Closed beta. The Service is currently provided as a closed beta. During the beta, features may change, be withdrawn, or break without notice; data continuity is not guaranteed; and the Service is provided without any service-level commitment. We will make reasonable efforts to give notice of material changes.

1.3. We may update, improve, or modify the Service at any time. Where a change materially reduces the core functionality you pay for, we will give you reasonable advance notice.

02Accounts and organisations

2.1. You must be at least 18 years old and use the Service for business purposes only. The Service is not offered to consumers.

2.2. You are responsible for the accuracy of your account information, the security of your credentials, and all activity under your account. Notify us promptly of any suspected unauthorised access.

2.3. Organisations control their own membership and permissions. The organisation owner is responsible for who is invited and what access they are granted.

03Subscriptions, trials, and billing

3.1. Paid plans, features, and usage caps are described in the Service at the point of purchase. Payments are handled by a third-party payment provider; we do not store your card details.

3.2. Subscriptions renew automatically each billing period until cancelled. You can cancel at any time via the billing page; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.

3.3. Free trials convert to a paid plan only if you actively subscribe. If a trial expires without a subscription, data syncing pauses.

3.4. If a payment fails, we will retry and notify you. If payment is not made within the grace period shown in the Service, we may suspend syncing and, ultimately, access to paid features.

3.5. We may change prices with at least 30 days’ notice; changes apply from your next billing period.

3.6. All fees are exclusive of VAT and other applicable taxes, which will be added where required.

04Your data and provider connections

4.1. Your data stays yours. You retain all rights in the data you submit to the Service and the data we retrieve from your ticketing providers on your behalf (“Customer Data”). You grant us a licence to host, process, and display Customer Data solely to provide and support the Service.

4.2. Provider credentials. You connect your own ticketing provider accounts, such as API keys or OAuth authorisations. You confirm that you are entitled to use those credentials, that connecting them to MTRX complies with the relevant provider’s terms, and that you authorise us to retrieve data from those providers on your behalf. Provider credentials are stored encrypted and are never displayed back or shared.

4.3. Provider relationships. Your relationship with each ticketing provider is governed by your agreement with that provider. We are not responsible for provider outages, API changes, data errors originating from providers, or a provider withdrawing access.

4.4. We may generate aggregated, anonymised statistics from use of the Service—never identifying you, your organisation, or your customers—to operate and improve the Service.

05Acceptable use

You must not: (a) use the Service unlawfully or to infringe anyone’s rights; (b) attempt to access another organisation’s data; (c) probe, scan, or test the vulnerability of the Service without written permission; (d) resell or provide the Service to third parties as a bureau service; (e) use the Service to build a competing product; (f) interfere with the integrity or performance of the Service; or (g) upload malicious code. We may suspend access immediately for serious or repeated breaches.

06Intellectual property

The Service, including its software, design, and branding, is owned by us or our licensors. We grant you a non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms. No other rights are granted. Feedback you provide may be used by us without obligation.

07Confidentiality

Each party will keep the other’s confidential information secret and use it only as needed to perform under these Terms. This does not apply to information that is public, independently developed, or required to be disclosed by law.

08Data protection

8.1. Our Privacy Policy explains how we handle personal data for which we are controller, such as your account details.

8.2. For personal data contained in Customer Data, such as ticket-buyer details retrieved from your providers, you are the controller and we act as your processor. Our Data Processing Addendum forms part of these Terms.

09Warranties and disclaimers

9.1. We warrant that we will provide the Service with reasonable skill and care.

9.2. Except as expressly stated, the Service is provided “as is”. We do not warrant that the Service will be uninterrupted or error-free, or that data retrieved from third-party providers is accurate or complete. Analytics outputs are provided for information only and do not constitute financial or business advice.

10Liability

10.1. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10.2. Subject to 10.1, neither party is liable for any indirect or consequential loss, loss of profits, loss of revenue, loss of anticipated savings, or loss of data, except to the extent caused by our breach of clause 8.

10.3. Subject to 10.1 and 10.2, each party’s total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the greater of (a) the fees paid by you to us in that period and (b) £100.

11Suspension and termination

11.1. You may stop using the Service and cancel your subscription at any time.

11.2. We may suspend or terminate access immediately if you materially breach these Terms, if required by law, or if a provider or payment processor requires it. Where practicable we will give notice and an opportunity to remedy first.

11.3. On termination or deletion of an organisation, we will make Customer Data available for export for 30 days, after which it will be deleted from live systems; backups purge on their own cycle. Clauses that by their nature should survive, including 6, 7, 10, and 13, survive termination.

12Changes to these Terms

We may update these Terms from time to time. For material changes we will give at least 30 days’ notice via the Service or email. Continued use after the effective date constitutes acceptance. The version and effective date at the top of this page identify the current Terms.

13General

13.1. Governing law and jurisdiction. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13.2. Entire agreement. These Terms, together with the Privacy Policy and Data Processing Addendum, are the entire agreement between the parties regarding the Service.

13.3. Assignment. You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, or sale of assets.

13.4. Severance. If any provision is found unenforceable, the remainder stays in effect.

13.5. No waiver. A failure to enforce a provision is not a waiver of it.

13.6. Third-party rights. No one other than the parties has any right to enforce these Terms.

14Contact

You can also reach us via the in-app support form in your organisation’s settings.